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Vacancies

Interested in working for us?

Please take a look at the current vacancies in the list below. To learn more about a vacancy, please click the ‘apply here’ button.

Hours

37.5 hours PW

Term

Permanent 

Location

2 Upper Millgate, Rotherham, S60 1PF

Salary

£32,532 – £35,169

What we give our staff

  • 30 days annual leave plus bank holidays 

  • We believe that the invaluable work we do comes from looking after our staff and volunteers so that they in turn have the energy and passion to do the best possible job for our clients

  • Travel expenses 

  • We offer a supportive environment where our people feel valued and enjoy plenty of opportunities for professional development within our service

  • You will join a service committed to its values of being Generous, Responsible and Innovative, with a commitment to making a difference in the lives of our community

If you’d like to know more, please email careers@citizensadvicerotherham.org.uk

Exciting opportunity to join Citizens Advice Rotherham and District

Closing Date: Monday 3rd April 2023

Interview Date: Thursday 6th April 2023

Please note all CARD staff are currently working from home. Going forward all Adviceline staff may be required to attend outreach sessions across Rotherham & District.

Citizens Advice Rotherham & District (CARD) is looking for a telephone adviser for a split role between our busy and friendly Adviceline and Help to Claim teams. To provide an effective service for clients contacting our local and national Adviceline, as well as provide an effective and efficient support service for first time Universal Credit claimants in England, Wales and Scotland. This is an exciting opportunity to help us meet increasing demand for our advice and Help to Claim services in these challenging times.

Our Adviceline telephone advisers are often the first point of contact with the public. Their role is to assess a client’s needs and decide the best next step to help resolve the issue. Advice and information will be given over the phone, in addition to self-help materials designed, to empower clients to help themselves. This service is delivered from 9am to 5pm, Monday to Friday.

Our Help To Claim advisers help claimants with their initial Universal Credit claim, up to the point where they receive their first full payment. This service is delivered from 8am to 6pm, Monday to Friday.

What we are looking for:

We are looking for positive, committed people who enjoy helping members of the public using a multitude of accessible channels such as phone, webchat, video etc. This is an ideal opportunity for ambitious individuals, with outstanding telephone customer service skills, to join us and develop a rewarding career.

You will receive comprehensive training to learn about the advice we provide and be trained on our systems and processes, ensuring you have all the skills you need to succeed and thrive in this role. So, if you enjoy working within a target driven environment, where the client is at the heart of everything we do, this is the role for you.

About us:

At Citizens Advice Rotherham and District we provide free, confidential, impartial and independent advice and information on a wide range of subjects. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds.

How to apply:

Download the documents below and send the diversity form and application form to careers@citizensadvicerotherham.org.uk

Closing date: 9am Monday 3rd April 2023
Interviews: Thursday 6th April 2023

Please note CVs are not accepted.

Interviews will take place via Zoom.