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Get advice

Different ways you can get advice and information

Our aim is to enable as many Rotherham people as possible to the access advice and information they need, when and how they want to.

To help achieve this we provide our advice and information via a range of different channels, meaning you can always access advice and information 24 hours a day, seven days a week.



Debt Advice

Generalist Outreach

Mowbray Gardens Library
2 Mowbray Gardens
East Deane
S65 2UH

Dinnington Library
Laughton Road
S25 2PP

Wath Library
21 Montgomery Road
Wath upon Dearne
S63 7RZ

Greasbrough Library
8 Coach Road
S61 4ED

Maltby Library
Maltby Leisure Centre
Braithwell Road
S66 8JE

Dalton Parish Hall

Magna Lane
S65 4HH

Riverside Library
Riverside House
Main St
S60 1AE

Canklow Pavilion
248 Canklow Road
S60 2JH

Springwell Gardens
S65 1NH

Liberty Church
Station Road
S60 1JH

These outreaches are in partnership with Rotherfed, Voluntary Action, RMBC & Laser Credit Union.

For exact dates and times, please visit:

Telephone advice

For telephone advice, please call our freephone advice-line on 0808 278 7911 or 01709 515 680 to book a video advice call-back.

Monday: 9am – 5pm
Tuesday: 9am – 5pm
Wednesday: 9am – 5pm
Thursday: 9am – 5pm
Friday: 9am – 5pm
Weekends: Closed

Get help applying for Universal Credit

Our help to claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your first JobCentre appointment.

Debt Advice

Our advice service is available via video chat and phone. Please call us on 01709 515 680 and an adviser will call you back to help you resolve your issue.

We are able to offer advice over the phone and video. If you live or work in Rotherham please call us on 01709 515 680 and an advisor will get back to you.

Debt outreach services
To book an appointment at one of our outreach services call us on 01709 515 680 and one of our advisors will get back to you. 

Our opening times

Please note, we are operating a telephone/video advice service until further notice.

Monday: 9am – 5pm
Tuesday: 9am – 5pm
Wednesday: 9am – 5pm
Thursday: 9am – 5pm
Friday: 9am – 5pm
Weekends: Closed

Internet and web-chat

You can find information 24/7 from the Citizens Advice website.

You can get advice from an adviser via the Citizens Advice Web Chat service, this is answered Monday to Friday from 10am to 4pm and availability will depend on the demand at any given time.