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Information and Signposting Officer

Information and Signposting Officer (Healthwatch)

Hours:                          15 hours per week (Mon-Fri 9-5) 

Term:                           Permanent position 

Location:                      Hybrid 

Case worker Salary:  £22,250 – £24,054 FTE (£8,900 – £9,621.60 Pro Rata)

Job Overview

To help make a lasting difference to Rotherham’s health & social care services by answering Rotherham people’s queries and concerns. You will update and maintain a log of all enquiries that come through multiple channels including email, website and phone. To provide holistic signposting options, you will research and keep up to date current services available for Rotherham people that will best help with their enquiry.  

Together as a team of staff and volunteers you will contribute to making sure communities across Rotherham have a voice and are heard by decision makers in a way that will enable them to hear the feedback and act on it.  

For more information about our Healthwatch Service visit their independent website https://healthwatchrotherham.org.uk/work-us 

Download the application pack HERE

Download the diversity form HERE

Send both of the above documents to careers@citizensadvicerotherham.org.uk

Application Deadline : Friday 1st March at 9am

Expected interviews : Monday 11th March

Please note CV’s are not accepted 

Interviews will take place via Zoom.

Exciting opportunity to join Citizens Advice Rotherham and District

  • Position: Help To Claim Adviser & Adviceline Telephone Adviser (Split Role)
  • Hours: 37.5 Hours Per Week
  • Status: Permanent Position
  • Salary: £24,054
  • Holiday: 30 Days (Plus Bank Holidays)
  • Responsible To: Advice Services Manager

Closing Date: Monday 3rd April 2023

Interview Date: Thursday 6th April 2023

Please note all CARD staff are currently working from home. Going forward all Adviceline staff may be required to attend outreach sessions across Rotherham & District.

Citizens Advice Rotherham & District (CARD) is looking for a telephone adviser for a split role between our busy and friendly Adviceline and Help to Claim teams. To provide an effective service for clients contacting our local and national Adviceline, as well as provide an effective and efficient support service for first time Universal Credit claimants in England, Wales and Scotland. This is an exciting opportunity to help us meet increasing demand for our advice and Help to Claim services in these challenging times.

Our Adviceline telephone advisers are often the first point of contact with the public. Their role is to assess a client’s needs and decide the best next step to help resolve the issue. Advice and information will be given over the phone, in addition to self-help materials designed, to empower clients to help themselves. This service is delivered from 9am to 5pm, Monday to Friday.

Our Help To Claim advisers help claimants with their initial Universal Credit claim, up to the point where they receive their first full payment. This service is delivered from 8am to 6pm, Monday to Friday.

What we are looking for:

We are looking for positive, committed people who enjoy helping members of the public using a multitude of accessible channels such as phone, webchat, video etc. This is an ideal opportunity for ambitious individuals, with outstanding telephone customer service skills, to join us and develop a rewarding career.

You will receive comprehensive training to learn about the advice we provide and be trained on our systems and processes, ensuring you have all the skills you need to succeed and thrive in this role. So, if you enjoy working within a target driven environment, where the client is at the heart of everything we do, this is the role for you.

About us:

At Citizens Advice Rotherham and District we provide free, confidential, impartial and independent advice and information on a wide range of subjects. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds.

How to apply:

Download the documents below and send the diversity form and application form to careers@citizensadvicerotherham.org.uk

  • Application form
  • Application guidance notes
  • Diversity and monitoring form
  • Job description and person specification

Closing date: 9am Monday 3rd April 2023
Interviews: Thursday 6th April 2023

Please note CVs are not accepted.

Interviews will take place via Zoom.