Generalist Advisor
Hours: 37.5 hours per week (Monday to Friday 9-5)
Part-time hours may be considered please specify hours preferred.
Term: Permanent position
Location: Office/ Outreach Locations Across Rotherham
Salary: Starting from £24,636
Depending on experience
Purpose of Post
Citizens Advice Rotherham & District (CARD) is looking for a Generalist Advisors to join our busy and friendly Advice team to provide an effective service for clients contacting our local and national Advice provisions. This is an exciting opportunity to help us meet increasing demand for our advice and information services in these challenging times.
Our advisers are often the first point of contact with the public. Their role is to assess a client’s needs and decide the best next step to help resolve the issue. Advice and information will be given over the phone, face to face and within outreaches across Rotherham in addition to supporting with self-help materials designed to empower clients to help themselves.
What we are looking for:
We are looking for positive, committed people who enjoy helping members of the public via multiple channels. This is an ideal opportunity for ambitious individuals, with outstanding customer service skills to join us and develop a rewarding career.
You will receive comprehensive training to learn about the advice we provide and be trained on our systems and processes, ensuring you have all the skills you need to succeed, thrive and develop within this role. So, if you enjoy working within a target-driven environment, where the client is at the heart of everything we do, this is the role for you.
Due to the nature of the role which involves providing advice at various outreach settings across Rotherham, access to own transport and full driving license is desirable.
To apply, please download the Generalist Advisor Application Pack. Please also download and complete the Diversity and Monitoring Form here.
Please send your completed application form and Diversity and Monitoring Form to [email protected]
Application Deadline: On-going.
Applications will be reviewed on receipt, and the vacancy will close once sufficient applications are received. Therefore, early application is advised.
Interviews: Interviews will take place remotely or at our town centre office. Office address: 2 Upper Millgate, Rotherham, South Yorkshire, S60 1PF
Please note CV’s are not accepted.
Exciting opportunity to join Citizens Advice Rotherham and District
- Position: Help To Claim Adviser & Adviceline Telephone Adviser (Split Role)
- Hours: 37.5 Hours Per Week
- Status: Permanent Position
- Salary: £24,054
- Holiday: 30 Days (Plus Bank Holidays)
- Responsible To: Advice Services Manager
Closing Date: Monday 3rd April 2023
Interview Date: Thursday 6th April 2023
Please note all CARD staff are currently working from home. Going forward all Adviceline staff may be required to attend outreach sessions across Rotherham & District.
Citizens Advice Rotherham & District (CARD) is looking for a telephone adviser for a split role between our busy and friendly Adviceline and Help to Claim teams. To provide an effective service for clients contacting our local and national Adviceline, as well as provide an effective and efficient support service for first time Universal Credit claimants in England, Wales and Scotland. This is an exciting opportunity to help us meet increasing demand for our advice and Help to Claim services in these challenging times.
Our Adviceline telephone advisers are often the first point of contact with the public. Their role is to assess a client’s needs and decide the best next step to help resolve the issue. Advice and information will be given over the phone, in addition to self-help materials designed, to empower clients to help themselves. This service is delivered from 9am to 5pm, Monday to Friday.
Our Help To Claim advisers help claimants with their initial Universal Credit claim, up to the point where they receive their first full payment. This service is delivered from 8am to 6pm, Monday to Friday.
What we are looking for:
We are looking for positive, committed people who enjoy helping members of the public using a multitude of accessible channels such as phone, webchat, video etc. This is an ideal opportunity for ambitious individuals, with outstanding telephone customer service skills, to join us and develop a rewarding career.
You will receive comprehensive training to learn about the advice we provide and be trained on our systems and processes, ensuring you have all the skills you need to succeed and thrive in this role. So, if you enjoy working within a target driven environment, where the client is at the heart of everything we do, this is the role for you.
About us:
At Citizens Advice Rotherham and District we provide free, confidential, impartial and independent advice and information on a wide range of subjects. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds.
How to apply:
Download the documents below and send the diversity form and application form to [email protected]
- Application form
- Application guidance notes
- Diversity and monitoring form
- Job description and person specification
Closing date: 9am Monday 3rd April 2023
Interviews: Thursday 6th April 2023
Please note CVs are not accepted.
Interviews will take place via Zoom.