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Office & Finance Supervisor

Hours:          37.5 hours per week (Mon-Fri 9-5) 

Term:            Permanent position 

Location:     Office

Salary:          £27,208 – £29,414 (£26,000 – £27,208 -Trainee Role)

Purpose of Post 

We are looking for an enthusiastic, multi-skilled Office & Finance Supervisor. With a trainee position considered, this role is ideal for both experienced bookkeepers/finance assistants and for those seeking to progress their early career in finance and supervision. This is a great opportunity for someone looking for a varied role while making a difference to their local community. For the right candidate looking for a trainee position, this role offers a unique opportunity to gain valuable on-the-job experience and work towards an AAT qualification through an apprenticeship.

This role is split between two areas of responsibility, bookkeeping/financial controls (40%) and supervision of the town centre office (60%). The post holder will provide financial controls, while supervising the office, including administration, facilities, reception and health and safety.

We’re looking for someone who:

We are looking for a positive, committed person who enjoys helping members of the public via multiple channels as well as working with data and reporting. This is an ideal opportunity for an ambitious individual, with outstanding finance and customer service skills, to join us and develop a rewarding career. A flexible approach and willingness to work as part of a team is essential. This role requires the ability to wear ‘different hats’, as you will be working with numbers and detail one day, and with client enquiries and office demands the next. Don’t worry if you don’t meet every single requirement. If you’re passionate about our values and have some of the skills we’re looking for, we encourage you to apply. We’re committed to developing our team and providing opportunities for growth.

To apply please download the Finance and Office Supervisor Application Pack here. Please also download and complete the Diversity and Monitoring Form here.

Please send your completed Application Form and Diversity Monitoring Form to careers@citizensadvicerotherham.org.uk

Application Deadline : 9am Wednesday 8th January 2025

Expected interviews:  Wednesday 15th January 2025

Please note CV’s are not accepted 

Exciting opportunity to join Citizens Advice Rotherham and District

  • Position: Help To Claim Adviser & Adviceline Telephone Adviser (Split Role)
  • Hours: 37.5 Hours Per Week
  • Status: Permanent Position
  • Salary: £24,054
  • Holiday: 30 Days (Plus Bank Holidays)
  • Responsible To: Advice Services Manager

Closing Date: Monday 3rd April 2023

Interview Date: Thursday 6th April 2023

Please note all CARD staff are currently working from home. Going forward all Adviceline staff may be required to attend outreach sessions across Rotherham & District.

Citizens Advice Rotherham & District (CARD) is looking for a telephone adviser for a split role between our busy and friendly Adviceline and Help to Claim teams. To provide an effective service for clients contacting our local and national Adviceline, as well as provide an effective and efficient support service for first time Universal Credit claimants in England, Wales and Scotland. This is an exciting opportunity to help us meet increasing demand for our advice and Help to Claim services in these challenging times.

Our Adviceline telephone advisers are often the first point of contact with the public. Their role is to assess a client’s needs and decide the best next step to help resolve the issue. Advice and information will be given over the phone, in addition to self-help materials designed, to empower clients to help themselves. This service is delivered from 9am to 5pm, Monday to Friday.

Our Help To Claim advisers help claimants with their initial Universal Credit claim, up to the point where they receive their first full payment. This service is delivered from 8am to 6pm, Monday to Friday.

What we are looking for:

We are looking for positive, committed people who enjoy helping members of the public using a multitude of accessible channels such as phone, webchat, video etc. This is an ideal opportunity for ambitious individuals, with outstanding telephone customer service skills, to join us and develop a rewarding career.

You will receive comprehensive training to learn about the advice we provide and be trained on our systems and processes, ensuring you have all the skills you need to succeed and thrive in this role. So, if you enjoy working within a target driven environment, where the client is at the heart of everything we do, this is the role for you.

About us:

At Citizens Advice Rotherham and District we provide free, confidential, impartial and independent advice and information on a wide range of subjects. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds.

How to apply:

Download the documents below and send the diversity form and application form to careers@citizensadvicerotherham.org.uk

  • Application form
  • Application guidance notes
  • Diversity and monitoring form
  • Job description and person specification

Closing date: 9am Monday 3rd April 2023
Interviews: Thursday 6th April 2023

Please note CVs are not accepted.

Interviews will take place via Zoom.