Frequently asked questions
Energy
Take a look at a list of some of our most commonly asked questions. Below you will find help and extra support we have available to help you find a way forwards with any issue you may be facing.
Please remember, if you need advice or support with your debts, contact reach out to out team and a specialist Energy Caseworker will be in touch.
You might be able to increase your income by doing things like cliaming benefits/grants, checking you're paid the right wage, getting help from charities, renting out a room or getting child maintenance
You can access more detailed information on maximising your income and links to benefit calculators and grant checkers here.
Residents living in Rotherham can apply for the Council’s Energy Crisis Scheme from 18 October 2024. If you are concerned about increasing household bills, the Council’s Energy Crisis Support Scheme may be able to help with a payment of up to £250.
Applicants must have no more than £150 a month left over after paying for all of their essential costs such as food, rent or mortgage and utility bills. The funding is not means tested and residents do not need to be claiming benefits in order to be eligible.
The energy Crisis support scheme is currently closed.
If you are worried about the cost of your energy bills book an appointment with our specialist energy advisor using our booking tool now.
To reduce your energy bills, focus on using less energy and improving the efficiency of your home. This includes turning off lights and appliances when not in use, using energy-efficient appliances, and improving insulation.
You can book a home visit appointment with our specialist Energy Advisor to discuss energy saving opportunities in full. Book an appointment using our booking tool now.
Switching energy providers is an option to bring down cost of your energy bills, but this would only be applicable if there was a better deal elsewhere. Due to the current energy market, there may not be any deals available but you can contact their existing energy provider to see if you are on the best deal for your circumstances or shop around the market using comparison sites like USwitch.
If you would like more information on energy tariffs or help understanding what to do next, book an appointment with our specialist Energy Advisor using our booking form.
Energy Advice at Citizens Advice is free, impartial and independent. If you need help with Energy, you can book an appointment and speak to us today.
If you have fallen behind with your energy payments and are worried about how you will repay the money you owe, there are multiple ways Citizens Advice can help. Not only can we support with Energy Advice to help with things like income maximisation, energy efficiency, and researching suitable grants/funds you may be able to access, but our Energy team also work closely with our Debt service and can refer you for comprehensive Debt support where appropriate.
If you are worried about your Energy debt, book an appointment with our Energy Advisor via our booking tool.
Can’t find what you are looking for?
We have much more information available online to help with your specific energy needs. Take a look below to find more information on a variety energy topics.
Get in touch with our Energy Team:
Email the Energy Team
Send an email to our Energy Team and we’ll be in touch as soon as possible.
Please email: energy@citizens
advicerotherham.org.uk
Book an Appointment
Use our online booking system to arrange a face-to-face appointment with our team at a time that suits you.
Are you part of an organisation supporting people in Rotherham and would like to make a referral into our service?
Our preferred method of referral is Refernet. Our team can set you up a free account and explain the process. Simply drop us an email to our Energy Administrator and we can discuss further.
Please email: energy@citizens
advicerotherham.org.uk