Struggling with an energy issue?
Our specialist Energy Team can help you find a way forward.
What is the Energy Support Service?
Our Energy Support Service offers specialist support if you are struggling with your energy bills.
We are here to help you every step of the way, no matter who you are and whatever energy issue you may be facing.
All support is provided by our qualified Energy Debt Caseworker who is available to assist you in a variety of ways to meet your needs. You can receive in-person support via home visits, in the community and face-toface appointments at our office. We are also able to offer our video and telephone service.
How can we help?
We will provide you with tailored support to solve your energy issues. We will help you in the best way to suit your needs and circumstances as we understand that the issues you are facing are unique and we will create a support package that reflects this.
Our support can include:
- Income maximisation and benefit check
- Support in locating available grants and schemes
- Energy saving tips for around the home
- Help with Energy complaints
- Dealing with your current provider
- Switching advice
- Debt information and referrals into our specialist Debt Team where applicable
Frequently Asked Questions
We have also put together a list of some of our most commonly asked questions and where you can find extra support for specific issues you may be experiencing.
Remember, if you need advice and/or support with any issue, contact us directly and our specialist Energy Caseworker will be in touch.
Get in touch with our Energy Team:
Email the Energy Team
Send an email to our Energy Team and we’ll be in touch as soon as possible.
Please email: energy@citizens
advicerotherham.org.uk
Book an Appointment
Use our online booking system to arrange a face-to-face appointment with our team at a time that suits you.
Are you part of an organisation supporting people in Rotherham and would like to make a referral into our service?
Please email: energy@citizens
advicerotherham.org.uk
I struggle to access the town centre where else can I find support?
We know that you may face accessing our support in the town centre that’s why we offer a range of support in and around the Rotherham borough to make sure you are receiving the help you need.
Use our postcode locator to find the nearest support hub to your location.