We have the following vacancies:
Adviceline Session Supervisor
Hours: 22.5 hours per week
Salary: £21500 FTE (actual: £12900)
Holiday: 30 days (plus bank holidays) pro rata
Closing Date: 9am Wednesday 21st November
Interview Date: Wednesday 28th November and Thursday 29th November
Responsible To: Advice Services Director
Citizens Advice Rotherham & District (CARD) is a growing organisation, undergoing fundamental changes to the way we give advice. We have ambitions to ensure that we are an example of excellence, both in our national organisation and to the local Third Sector. We want to recruit a fantastic candidate who brings experience and knowledge of managing digital client channels.
Citizens Advice is going through a revolution, for almost 70 years we have primarily given face to face advice. Our clients are changing. People are juggling several jobs, care commitments and are leading more hectic lives. We are responding to this by aiming to provide advice to clients in more convenient and accessible ways. We already run a busy Adviceline service (inbound telephone advice), but we must continue to expand this and other digital channels if we are to meet the growing needs of our clients.
Our Adviceline Session Supervisor will energise a team of staff and volunteers, and work to ensure good advice quality and continued development and improvement of our digital team.
You can download our application pack below.
To apply, please return both the application and monitoring forms to careers@citizensadvicerotherham.org.uk before 9am on Wednesday 21st November.
Hours: 20 hours per week
Working Pattern: 0915 – 1415 (Mon – Thur)
Salary: £17,341.22 FTE (actual: £9,248.65)
Holiday: 30 days (plus bank holidays) pro rata
Closing Date: 9am Wednesday 21st November
Interview Date: Wednesday 28th November and Thursday 29th November
Responsible To: Advice Services Director
Citizens Advice Rotherham & District (CARD) is a growing organisation, undergoing fundamental changes to the way we give advice. We have ambitions to ensure that we are an example of excellence, both in our national organisation and to the local Third Sector. We want to recruit a fantastic candidate who either brings experience and existing knowledge, or who has the passion, drive and commitment to become a brilliant assessor after appropriate training.
Most clients seeking advice from us, drop-in without an appointment. You will quickly triage these clients, and direct them to a quality outcome for their problems. Many clients attend at some of the difficult times of their lives; relationship breakdown, debt and end of employment to name but a few. It’s essential that we offer an efficient and empathetic first response to their arrival.
Team working is utterly essential. You’ll have to trust others, and inspire their trust in you by being a reliable and generous member of the team. In this role you will at times need help and sometimes offer help to ensure that the overall objectives of the service are met.
You can download our application pack below.
To apply, please return both the application and monitoring forms to careers@citizensadvicerotherham.org.uk before 9am on Wednesday 21st November.
To see vacancies at other Local Citizens Advice: Click here.
