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Citizens Advice Rotherham Job Opportunities

During the pandemic Citizens Advice Rotherham has moved to a predominantly home working model, with a small number of staff and volunteers working in the office on occasion to meet service delivery needs or for their personal welfare. Going forward this is a model we anticipate continuing with, therefore this role will be expected to work flexibly, with home working most of the time, but also a requirement to be in the office or out visiting  partners depending on need

 

Job Title:                    Healthwatch Rotherham Manager

Responsible to:        Projects & Services Manager

Hours                          37.5 hours per week

Term:                           Permanent position

Location:                   Home based /RAIN Building, Eastwood Lane, Rotherham

Salary:                        £25,000 pa plus 4% pension contributions

Annual leave:          30 days plus 8 Bank Holidays

This is an exciting opportunity for someone to lead Healthwatch Rotherham and to help make a lasting difference to Rotherham’s health & social care services. The successful candidate will manage a small, dedicated team to shape the strategic direction and ensure Rotherham residents are heard by the right people, at the right time, in the right way.

We’re looking for someone who:

  • Loves talking to people from all walks of life
  • Is great at problem solving
  • Has excellent communication skills
  • Experience of working at a strategic level
  • Has worked with volunteers and is passionate about involving them

Background

The Local Authority has commissioned Citizens Advice Rotherham & District to deliver Healthwatch Rotherham – the independent consumer champion for health and social care. Healthwatch is the main public and patient engagement mechanism for health and social care service users. Healthwatch Rotherham’s role includes representing and championing the health and social care needs and experiences of adults and children in Rotherham, acting as an independent local voice to ensure that services meet the needs of residents and remain high quality and fit for purpose whilst helping communities to exercise greater choice over the services they receive. Healthwatch Rotherham has a visible presence in the borough, with an effective, proactive and independent local voice. This is an exciting time to join Healthwatch Rotherham.

The successful candidate will manage a small, dedicated team to shape the strategic direction and ensure Rotherham residents are heard by the right people, at the right time, in the right way.

About Healthwatch Rotherham

Working in partnership with Citizens Advice Rotherham, we are a champion for people who use health and social care services. We’re here to make sure that those running services put people at the heart of care. Our sole purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf. We focus on ensuring that people’s worries and concerns about current services are addressed. We work to get services right for the future.

How to apply

Download the below documents and send the diversity form and application form to careers@citizensadvicerotherham.org.uk

Healthwatch Manager Job Description and Person Specification

Application form

About Citizens Advice Rotherham

Guidance notes for applicants

Diversity Monitoring Form

Interviews will be via Zoom and will be a two-part process including a presentation.

Closing date: 9am on 18th October
Interviews: 28th October

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Role Description: Trainee Adviser

Hours: 37.5 hours per week
Status: Permanent position
Salary: £18,000 (rising to £20,300 on gaining general advice certificate)
Holiday: 30 days (plus bank holidays)
Responsible To: Advice Services Manager

Please note all CARD staff are currently working from home due to the pandemic – going forward all staff will be expected to be able to work from home, our main office or an outreach venue, in line with service needs.

An Exciting opportunity to be a part of our advisor team
At Citizens Advice Rotherham & District (CARD), we have an ambition to solve a client’s problem at their first contact whenever possible, to ensure clients are seen quickly and by the right person. It is our aim that Rotherham residents, funders and partner organisations see CARD as a service that helps people deal with their problems and not merely a service that gives out leaflets or signposts elsewhere.

We are looking for someone who
Is keen to support clients through different advice channels including (but not limited to) Adviceline, Generalist Advice and Projects. Advising clients via face to face, telephone, video and web chat channels. You will support the campaigns team team and attend relevant internal and external meetings as agreed with the line manager.

How to apply

Download the below documents and send the diversity form and application form to careers@citizensadvicerotherham.org.uk

Trainee Advisor job description & personal specification

Application form

About Citizens Advice Rotherham

Guidance notes for applicants

Diversity Monitoring Form

Closing date: 9am on 24th September
Interviews: 29th September

…………………………………………………………………………………………………………………………………………………………………….

Role Description: Trainee Universal Support Officer 

Hours: 37.5 hours per week

Status: Permanent position

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