Position: Telephone Adviser 

Hours: 37.5 hours per week

Status: Permanent position

Salary: £22,909

Holiday: 30 days (plus bank holidays)

Responsible To: Advice Manager

Closing Date: Monday 19th September 2022

Interview Date: Thursday 22nd September 2022

Please note all CARD staff are currently working from home due to the pandemic – going forward all Adviceline staff will remain home working and will only be required to come into the office on occasion. 

Exciting opportunity to join Citizens Advice Rotherham and District  

Citizens Advice Rotherham & District (CARD) is looking for a telephone adviser to join our busy and friendly Adviceline team to provide an effective service for clients contacting our local and national Adviceline. This is an exciting opportunity to help us meet increasing demand for our advice and information services in these challenging times. 

Our telephone advisers are often the first point of contact with the public. Their role is to assess a client’s needs and decide the best next step to help resolve the issue. Advice and information will be given over the phone, in addition to self-help materials designed, to empower clients to help themselves.

What we are looking for:

We are looking for positive, committed people who enjoy helping members of the public on the phone. This is an ideal opportunity for ambitious individuals, with outstanding telephone customer service skills, to join us and develop a rewarding career. 

You will receive comprehensive training to learn about the advice we provide and be trained on our systems and processes, ensuring you have all the skills you need to succeed and thrive in this role. So, if you enjoy working within a target driven environment, where the client is at the heart of everything we do, this is the role for you. 

About us:

At Citizens Advice Rotherham and District we provide free, confidential, impartial and independent advice and information on a wide range of subjects. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds.

How to apply:

Download the below documents and send the diversity form and application form to careers@citizensadvicerotherham.org.uk

Application Pack

Diversity Form

Job Description

Closing date: 9am Monday 19th September 2022 

Interviews: Thursday 22nd September 2022 

Please note CV’s are not accepted. 

Interviews will take place via Zoom. 

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