Vacancies

Citizens Advice Rotherham & District

                                                                                                                                                                                                                                                                                                        Job Title:  Macmillan Advocacy Service Manager

Responsible to:  Partnership & Development Manager

Hours:  37.5 hours per week, 36 months fixed term contract

Location: RAIN Building, Eastwood Lane, Rotherham

Salary: £23,000 plus 3% pension contribution

Annual Leave:  30 days (pro rata) p/a plus bank holidays

In partnership with Macmillan Cancer Support, Citizens Advice Rotherham are developing a new Cancer Support Advocacy service, supporting patients in Rotherham who are newly diagnosed with cancer to access the service and receive one to one advocacy support to enable them to live with and beyond their cancer.

The successful candidate will be responsible for the development, implementation and roll out of the project. They will also recruit, train and support a team of volunteer advocates and line manage a part-time Development Officer who will support the Advocacy Service Manager in developing the service. Establishing links with key stakeholders will be crucial to ensure the service is well utilised and works collaboratively with existing NHS and Third Sector services.

We are looking for someone with: At least 2 years’ experience of managing a team delivering a service, experience in delivering or facilitating training, excellent face to face and written communication skills, ability to communicate formally and informally with key stakeholders at all levels e.g. senior managers, volunteers and the public. The ability to work independently and on own initiative with strong attention to detail and accuracy would be essential.

Citizens Advice Rotherham is at an exciting point in our development. In the next year, we are also leading the development of a new third sector advice model to transform the way advice is given throughout Rotherham.

For an application form please contact Melanie Mitchell by email at: melanie.mitchell@citizensadvicerotherham.org.uk

Please note we do not accept CVs

Previous applicants need not apply

Closing date: Monday 4th June 2018 at 9am

Interviews: 14th June 2018

For full job description and person spec see below:

JOB DESCRIPTION – MACMILLAN ADVOCACY SERVICE MANAGER:

To lead on the implementation, development and roll out of a new Macmillan Advocacy service, supporting patients in Rotherham who are newly diagnosed with cancer to access the service and receive one to one advocacy support to enable them to live with and beyond their cancer. The successful candidate will recruit, train and support a team of volunteer advocates and line manage a part time Development Officer, who will support the them in developing the service, establishing links with key stakeholders to ensure the service is well utilised and works collaboratively with existing NHS and Third Sector services.

KEY DUTIES AND RESPONSIBILITIES:

• Develop and roll out a new  Macmillan Advocacy Service, ensuring patients and referral partners can access the service and patients get quality advocacy support.

• In collaboration with the Development Officer – build strong working relationships with stakeholders and referral partners through personal contact – in person and over the phone to ensure the needs and priorities of the project are met.
• Attend regular meetings with key stakeholders, GP Services, Clinical Staff and Services.

• Work alongside the Citizens Advice Partnership & Development Manager to recruit a team of Cancer Support Advocates.
• Develop and roll out an appropriate advocate training plan.
• Train, oversee and provide support and supervision to the advocate volunteers
• Line manage the Development Officer
  • Promote the advocacy service
  • Promote referral routes and methods
  • Liaise with key stakeholders

• Ensure case recording, documents and systems are well managed
• Work within the framework of Macmillan and Citizens Advice Rotherham’s core values and in compliance with their equal opportunities policies.
• Produce regular project reports and attend project board meetings
• Develop policies and procedures for the service
• Undertake any other duties appropriate to the post as may be required

PERSON SPECIFICATION – MACMILLAN ADVOCACY SERVICE MANAGER:

Experience and Knowledge

Essential:

• At least two year’s experience of managing a team delivering a service.
• Excellent face to face and written communication skills and the ability  to communicate formally and informally with key stakeholders, senior managers, volunteers and the public.
• Experience in delivering or facilitating training
• Have good information management and data skills, able to organise, analyse and present  information clearly to a range of audiences

Desirable:

• Experience of managing volunteers in the delivery of a service

Skills and Abilities

Essential:

• Project management skills
• Analysis and critical thinking skills
• IT skills and administration skills
• Proven ability to communicate effectively in person and in writing with a wide variety of individuals and organisations
• Ability to promote the work of the Macmillan and Citizens Advice service, through an understanding of the challenges faced by people diagnosed with cancer and the importance of them being able to access appropriate support.

Personal Qualities

Essential:

• Strong attention to detail and accuracy
• Reliable (meet deadlines)
• Ability to work independently and on own initiative
• Strong team player

To see vacancies at other Local Citizens Advice: Click here.