Different ways you can get advice and information

Our aim is to enable as many Rotherham people as possible to the access advice and information they need, when and how they want to. To help achieve this we provide our advice and information via a range of different channels, meaning you can always access advice and information 24 hours a day, seven days a week.

Call Us

Web Chat

Visit Us

Opening Times

Telephone Advice

For telephone advice please call our freephone Adviceline on
0808 278 7911 or
01709 515680 to book a video advice callback

Monday: 9am – 5pm
Tuesday: 9am – 5pm
Wednesday: 9am – 5pm
Thursday: 9am – 5pm
Friday: 9am – 5pm
Weekends: Closed

Get help applying for Universal Credit

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your first JobCentre appointment.

Call us for free: 0800 144 8 444 (England) or 08000 241 220 (Wales)

Chat to an adviser online: citizensadvice.org.uk/helptoclaim     

For online advice visit: citizensadvice.org.uk/helptoclaim     

Internet and Web Chat

You can find information 24/7 from the Citizens Advice website. You can get advice from an adviser via the Citizens Advice Web Chat service, this is answered Monday to Friday from 10am to 4pm and availability will depend on the demand at any given time.

Visit Citizens Advice Rotherham

You can find us in the town centre on Eastwood Lane, between the open air market and Rotherham College.

Please note as of 18th March 2020 due to government advice to keep our clients, staff and volunteers safe, until further notice  we will be advising by telephone and video chat only.

Citizens Advice Rotherham
RAIN Building
Eastwood Lane
South Yorkshire
S65 1EQ

Our Opening Times

 Please note due to Covid-19 we are operating a telephone/video advice service until further notice.

Monday: 9am – 5pm
Tuesday: 9am – 5pm
Wednesday: 9am – 5pm
Thursday: 9am – 5pm
Friday: 9am – 5pm
Weekends: Closed

Generalist Outreach

Due to Covid-19 we are not currently operating any outreach services. However our advice service is available via video chat and phone. Please call us on 01709 515680 and an adviser will call you back to help you resolve your issue.

Maltby Town Hall

Edward Dunn Memorial Hall
Tickhill Road
S66 7NQ

Wath Library Generalist Outreach

Montgomery Road
Wath Upon Dern
S63 7RZ

Debt Advice

Due to Covid-19 we are not able to offer any outreach or  face to face debt advice. However we are able to offer advice over the phone and video. If you live or work in Rotherham please complete this online form and one of our team will get back to you.  

Aston Library & Resource Centre

Worksop Road
S26 4WD

Dinnington Library

Laughton Road
S25 2PP

Debt Outreach Services

To book an appointment with one of our outreach service either drop in and ask local staff to book you an appointment or email debt.support@citizensadvicerotherham.org.uk  and ask for a debt outreach appointment.
Contact Us

By filling in this form you consent to allow Citizens Advice to use your name and email address in order to contact you and provide you with the information you requested. Your information will not be used outside of this specific usage. Please do not provide any other personal information.

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